Cancellation Terms
All orders submitted via fax or mails are considered final and binding. Written consent must be given by Mandalay Home Furnishings, Inc, before an order is considered cancelled.

Shipping & Freight Charges
Mandalay Home Furnishings, Inc. will advise the approximate shipping charges. We will ship by the most economical and dependable blanket-wrapped carrier available. Should you have other carrier that you would like us to use for your shipment; you need to advise us in advance. However, the carrier must be a blanket-wrapped carrier since our products are not boxed.

All shipments are made FOB Origin (Garden Grove), freight collect. Freight charges are determined by the delivering carrier's tariff. Without prior credit approval from the carrier, freight charges are normally collected upon delivery of product. Thus, it is advisable that a credit payment and billing arrangement be established with the delivering carrier prior to shipment. Third Party Billing is an available option in the case where an account with the carrier already exists. "NO PREPAID FREIGHT".

Freight Claims
Mandalay Home Furnishings, Inc.'s responsibility for all merchandise ceases when the shipment is received and signed "in a good condition upon receipt of goods" by the carrier. All shipment should be opened and inspected as soon as they are received. If any damage to merchandise is found, either apparent or concealed, YOU NEED TO SUBMIT A CLAIM TO THE CARRIER PROMPTLY. Mandalay Home Furnishings, Inc. will not be responsible for claims of damage during transit or storage. Should visual inspection show loss or damage, we advise you to note the damage on the freight bill and have the carrier agent signed it as your supporting document when you file the freight claim with the carrier.

If there is the slightest suspicion of damage but the carrier will not wait while the merchandise is inspected, you must note on freight bill receipt "POSSIBLE CONCEALED DAMAGE" to ensure proper handling of any resulting claim. When damage is concealed and not discovered upon delivery, the carrier need to be notified to expedite a "Consignee Concealed Damage Claim Form", which upon completion is to be filed with the carrier within 5 days after delivery. Original Packaging must be kept for Freight Company's inspection.

Notification of factory defect or error and inspection must be made within 5 days of receipt of goods. Failure to do so will constitute full acceptance of the merchandise.

Product Warranty Information
Our product are inspected prior to shipping. Once the carrier signed off that products are received in good conditions; we are no longer responsible for the future condition of the products.

Due to the nature of solid wood that are partially used throughout the products, changes in relative humidity may cause some splitting and cracking. We will not perform service or replacement due to these nature.
Our products are not intended for commercial use.

All returns must obtain a "Return Merchandise Authorization" (RMA) prior to return of merchandise. Failure to obtain authorization may result in refusal of return. All returns are subject to 20% restocking fee. Customer may obtain "RMA" by contacting a customer sales representative via phone at (714) 901-3698. Mandalay Home Furnishings, Inc. may elect to authorize repair or make other arrangements in lieu of return.

Customer will be issued a merchandise credit upon the return of the merchandise; no refund will be issued. All return must be sent with prepaid freight by customer.

All merchandise, except garden furniture, are produced for indoor use only.

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